Crystal Creek At Preston Hollow - Dallas

Crystal Creek At Preston Hollow is a Medicare and Medicaid certified nursing home in Dallas, TX with their ownership listed as For profit - Corporation. They have approximately 66 residents and 142 certified beds.

Ratings, Reviews, Inspection Results, Penalties and Fines, Ownership Information, Maps, Directions, and phone numbers are available on their profile below.



Crystal Creek At Preston Hollow Directions
Address:
Crystal Creek At Preston Hollow
11409 N Central Expwy
Dallas, TX 75243


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Phone Number: 214-363-5100
Nursing Home Area Map
Crystal Creek At Preston Hollow Map Location
Crystal Creek At Preston Hollow Basic Details
Certification:
Medicare and Medicaid
Certified:
2001-11-28
Residents:
66
Beds Available:
142
Ownership
For profit - Corporation
Councils
Resident Councils
Continuing Care:
No, they are not a continuing care facility
Special Focus:
They are not a special focus facility
Hospital:
They are not located in a hospital
Sprinklers:
They have automatic sprinklers in all areas
Crystal Creek At Preston Hollow CMS Nursing Home Compare Ratings
5 Star Rating Example Image
The following boxes display the CMS ratings for Crystal Creek At Preston Hollow in the following categories: Overall Rating, Health Inspections, Quality Measures, Staffing, and RN Staffing.

Each box also contains an explanation of how the ratings are arrived at by CMS. Several categories also include charts to further illustrate how the ratings for Crystal Creek At Preston Hollow were decided.

Ratings and reviews left on our site can be found immediately following the CMS ratings. We encourage you to leave your own feedback below if you have any experience with Crystal Creek At Preston Hollow. Your thoughts, opinions, and reviews will help future residents and patients make an informed decision. Thanks!

Overall Rating
Their Overall Rating is 3 stars
The overall rating for Crystal Creek At Preston Hollow from CMS is 3 stars.
CMS calculates the overall rating for Crystal Creek At Preston Hollow as follows:
  1. CMS begins with the health inspection rating as a base rating (if the health inspection rating is 2 stars then the overall rating begins with 2 stars)
  2. If the staffing rating is 4 or 5 stars and higher than the health inspection rating then the nursing home receives an additional star
  3. Add a star if the quality measures rating is 5 stars. Subtract a star if it is 1 star.
  4. If the health inspection rating is 1 star then the overall rating can not be increased by more than 1 star.
  5. The highest rating possible for special focus facilities is 3 stars
We apologize if that is a lot to make sense of, but it is how the ratings are determined.
Health Inspection Rating
Their Survey Rating is 2 stars
Their health inspection survey rating is 2 stars.
Health inspection ratings are based off of the last 3 annual health inspection surveys and any inspections due to complaints in the last 3 years. Recent inspections are weighted heavier (count more).
These scores are relative to other nursing homes and rehab facilities in the same state. The top 10% receive 5 stars, the middle 70% receive a 2, 3, or 4 star rating (evenly distributed based on performance), and the bottom 20% receive a one star rating.
The following image provides additional information on how points are given:
[health inspection ratings chart]
Quality Rating
Their quality Rating is 5 stars
Their quality rating from CMS is 5 stars.
The quality measures rating is calculated by combining the values of 16 of the 24 quality measures from clinical data provided by Crystal Creek At Preston Hollow
For each measure a score of 20 to 100 points is given based on national averages. The better the performance the higher the score.
The total score is then taken and given a star rating based on the following chart:
[quality measures chart]
Staffing Rating
Their staffing Rating is 3 stars
Their staffing rating from CMS is 3 stars.
Assisted Living Facilities, Nursing Homes, and other senior care facilities' staffing ratings are based on the total number of RN, LPN, and CNA hours available per resident per day.
  • 1 Star: Less than 3.262 total hours
  • 2 Star: Between 3.262 and 3.660 total hours
  • 3 Star: Between 3.661 and 4.172 total hours
  • 4 Star: Between 4.173 and 4.417 total hours
  • 5 Star: More than 4.417 total hours
RN Staffing Rating
Their RN Staffing Rating is 2 stars
Their RN Staffing rating from CMS is 2 stars.
The RN staffing rating is based on the number of registered nurse hours available to residents per day. Less than .238 hours (about 17 minutes) receives one star and greater than .710 hours (about 42 minutes) receives five stars.
We provide the RN and Total staffing chart here:
[staffing rating chart]
Crystal Creek At Preston Hollow RN, LPN, CNA, and PT Staff
Nurses, Doctors, and Staff

The following is the number of total hours worked divided by the number of residents for a value that roughly corresponds to the number of nursing and PT hours available to each resident per day.
National averages and Texas values are listed below each Crystal Creek At Preston Hollow value for comparison purposes.

Nursing Hours
RN Hours:
0.43106
LPN Hours:
1.49318
CNA Hours:
2.93182
PT and Totals
Physical Therapy Hours:
0.12121
Total Licensed Hours:
1.92424
Total Nursing Hours:
4.85606
These numbers represent the total number of hours worked in each category per day divided by the total number of residents. For example if 40 RN hours are worked each day and the nursing home has 80 residents then the RN Hours value would be .5 hours (40 hours divided by 80 residents).

Staffing numbers are based off of self-reported hours for the two weeks before the last state inspection. There is not currently a verification system in place by CMS to validate these numbers. Please consider contacting Crystal Creek At Preston Hollow to verify or ask about more recent numbers. Their phone number is: 214-363-5100.
Crystal Creek At Preston Hollow Health Inspection Survey

To remain Medicare and Medicaid certified nursing homes like Crystal Creek At Preston Hollow must meet requirements set by Congress. To ensure compliance the states have agreed to conduct inspections and to investigate complaints made by residents.

When a deficiency is found the nursing home receives a citation and must correct the issue. Please note that nearly all nursing homes receive some amount of deficiency citations and thus it is the severity, pattern of behavior, and quantity that all need to be considered. With this in mind CMS assigns a point value to each deficiency reported and scores nursing homes on a scale that can be viewed in the following image: [health inspection scores]

For reference the average number of deficits nationally per survey is 7.2 and the Texas average is 7.1

Most Recent Survey
Survey Date:
2016-06-24
Total Deficits:
2
From Survey:
2
From Complaints:
0
Revisits:
1
Revisit Score:
0
Total Score:
16
Second Most Recent
Survey Date:
2015-04-27
Total Deficits:
4
From Survey:
4
From Complaints:
0
Revisits:
1
Revisit Score:
0
Total Score:
187
Third Most Recent
Survey Date:
2014-05-01
Total Deficits:
7
From Survey:
7
From Complaints:
0
Revisits:
1
Revisit Score:
0
Total Score:
64
Crystal Creek At Preston Hollow Health Inspection Deficiencies

The following is a list of deficiencies found during inspections of Crystal Creek At Preston Hollow.
Reminder: Almost all nursing homes and rehab facilities have had deficiencies found during inspections. The most important part is the scope, risk, how recently they happened, and if they have been corrected.

Deficiency Found
Scope, Harm, and Correction Date
Have a program that investigates, controls and keeps infection from spreading. (Found: 2016-06-24)
Pattern
No Actual Harm, but potential for more than minimal harm
8 Point deficiency Found during routine inspections. (Corrected: 2016-06-27)

Make sure that nurse aides show they have the skills and techniques to be able to care for residents' needs. (Found: 2016-06-24)
Pattern
No Actual Harm, but potential for more than minimal harm
8 Point deficiency Found during routine inspections. (Corrected: 2016-06-27)

1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. (Found: 2015-04-27)
Pattern
No Actual Harm, but potential for more than minimal harm
8 Point deficiency Found during routine inspections. (Corrected: 2015-05-28)

Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. (Found: 2015-04-27)
Isolated
Immediate jeopardy to resident's health or safety
50 Point deficiency Found during routine inspections. (Corrected: 2015-05-08)

Provide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse. (Found: 2015-04-27)
Isolated
No Actual Harm, but potential for more than minimal harm
4 Point deficiency Found during routine inspections. (Corrected: 2015-05-08)

The list above displays the 5 most recent deficiencies found during inspections at Crystal Creek At Preston Hollow to view the full list (13 total deficiencies found) please follow this link: Crystal Creek At Preston Hollow Inspection Results.

Crystal Creek At Preston Hollow Penalties and Fines

The following box shows penalties and fines (if any exist) that Crystal Creek At Preston Hollow has received in the past. The national average is .4 fines per nursing home for a total of $9,488. Texas averages 0.6 fines per nursing home for a total of $11,233.

Facility-reported Incidents:
0
Substantiated Complaints:
0
Number of Fines:
2
Total of Fines:
$7360
Payment Denials:
0
Total Penalties:
2
Crystal Creek At Preston Hollow Organizational Ownership Interests

The following box shows organizations and companies that have an ownership stake in Crystal Creek At Preston Hollow

Organization
Role
Chg Sl Preston Hollow Holdings Llc
5% Or Greater Direct Ownership Interest
1397225 Ontario Limited
5% Or Greater Indirect Ownership Interest
California Public Employees' Retirement System
5% Or Greater Indirect Ownership Interest
Chg Senior Living, Llc
5% Or Greater Indirect Ownership Interest
Cornerstone Healthcare Group Holding Inc
5% Or Greater Indirect Ownership Interest
Highland Capital Management Lp
5% Or Greater Indirect Ownership Interest
Highland Crusader Offshore Partners Lp
5% Or Greater Indirect Ownership Interest
Highland Restoration Capital Partners Lp
5% Or Greater Indirect Ownership Interest
Highland Restoration Capital Partners Master Lp
5% Or Greater Indirect Ownership Interest
Highland Restoration Capital Partners Offshore Lp
5% Or Greater Indirect Ownership Interest
Highland Crusader Fund Gp, Lp
Partnership Interest
Highland Restoration Capital Partners Gp, Llc
Partnership Interest
Strand Advisors Inc
Partnership Interest
Chg Senior Living Management Llc
Operational/managerial Control
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